listening

Choices

By Brenda Fay / December 11, 2015

When it’s a nice day and I am around, I walk with my 9-year old son, Zachary, the 25 minutes to his school. Yesterday we walked. It was a bit windy and, within a few … Read more

Lag, Lead or Laugh

By Brenda Fay / April 9, 2014

Last week I was in Newfoundland and Labrador giving a project management course. I asked the class, “Does anyone know what a lag or lead is?” One guy piped up, “Yes, a lag is what … Read more

The Sender-Receiver Model

By Brenda Fay / February 26, 2014

Why the Sender-Receiver Model is true: My mom said, “Honey, please go to the store and buy a bottle of milk. If they have eggs, get six.” I came back with six bottles of milk. … Read more

I thought I was a good listener…

By Brenda Fay / November 28, 2013

I always thought of myself as a good listener. But recently I realized I wasn’t the great listener I thought I was. In the middle of answering a question in a class, I realized I … Read more

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