listening
Lag, Lead or Laugh
Last week I was in Newfoundland and Labrador giving a project management course. I asked the class, “Does anyone know what a lag or lead is?” One guy piped up, “Yes, a lag is what … Read more
The Sender-Receiver Model
Why the Sender-Receiver Model is true: My mom said, “Honey, please go to the store and buy a bottle of milk. If they have eggs, get six.” I came back with six bottles of milk. … Read more
I thought I was a good listener…
I always thought of myself as a good listener. But recently I realized I wasn’t the great listener I thought I was. In the middle of answering a question in a class, I realized I … Read more